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About Headway

• Headway community guidelines
• Headway for clients

Using Headway

• Keeping your Headway account secure with two-factor authentication (2FA)
• Insurance verification
• Joining Headway
• Managing your account
• Cancellations and rescheduling
• Using insurance on Headway

Customer support

• Medical record requests for health plans
• Emergency resources for clients
• Contacting Headway support

Data & privacy

• HIPAA compliance and PHI

Getting started with Headway

• Onboarding with Headway
• Submitting additional documentation for credentialing
• BCBS TX individual credentialing requirements
• Setting up your profile in the provider portal
• Recredentialing with Headway
• Headway's accepted licenses by state
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Growing your practice

• Getting client referrals
• Optimizing profile for referrals

Working with and seeing clients

• Seeing clients through the BCBS MN Crisis Response Program
• Seeing Kaiser Permanente Hawaii members
• Introducing "Thanks" to improve client matching on Headway
• Working with Headway and Quest Behavioral Health
• Working with Headway and Carelon Behavioral Health
• Credentialing, licensing, and location requirements
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Scheduling and session management

• Telehealth / teletherapy / virtual sessions
• Independence Blue Cross virtual network
• Client identity verification
• Managing your calendar
• Importing external calendars into Sigmund
• Exporting your Headway calendar
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Provider payments

• Provider incentive program payments
• Filing taxes
• Rates and agreements
• Getting paid

Audits and reviews

• Guidance and resources on feedback for billing compliance
• Headway-initiated billing and documentation reviews
• Audit records requests
• Chart reviews and audits on Headway

Clinical quality and risk management

• Quality documentation standards for 90791
• Therapist resource hub
• Clinical quality at Headway for prescribers
• Psychiatrist and nurse practitioner resource hub

Coding and billing

• CPT code changes
• Incident-to billing
• "Code First" rules (ICD-10)
• ICD-10 Diagnosis Code Changes
• Private pay and bill elsewhere
• Current Procedural Terminology (CPT) codes

Group practices

• Adding a new provider to your group practice on Headway
• Group practice onboarding resources
• Group practice FAQs
• Group practice payments
• Starting a group practice on Headway
• How group practices work on Headway

Clinical documentation

• Diary-style documentation and why it can create risk
• General documentation guidance
• 4-Step MDM documentation & leveling shortcut for behavioral health
• Headway’s updated psychiatric templates
• AI-assisted notes
• Bulk session confirmation for group practices
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Headway EHR features

• Using chart notes to document non-session encounters
• Headway Telehealth

Other

• Headway network quality process
• Credentialing policies – Arizona
• No Surprises Act

Account information

• Getting started on Headway
• Understanding client benefits
• Explanation of benefits (EOB) and Summary of Benefits & Coverage (SBC)
• Secondary insurance and coordination of benefits
• Using your Blue Cross Blue Shield (BCBS) plan on Headway

Therapy sessions

• Understanding the claims process: Submission, status, and common delays
• Calling your insurance company
• Communicating with your provider
• First phone consultation with provider
• First appointment with provider
• Using your Employee Assistance Program (EAP) benefits on Headway
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Fees & payment

• Private pay for clients
• Navigating a benefit reset
• How we estimate session costs, and why session costs may change
• Using your FSA, HSA, or HRA on Headway
• Client fees and responsibility
• Payment method
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